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Donation Terms

These terms and conditions apply to your use of the donation service for the Game4Ukraine Appeal (the “donation service”). You may use the donation service to make a donation via one of the methods stated in these terms or via any other method as may be specified by GAME4UKRAINE Limited (“GAME4UKRAINE”) when the donation service is available.

For information about how Game4Ukraine will process your information for the donation service, please see

For information about how the charity (as defined below) will process your information, please see

A. Donations to the Game4Ukraine Appeal

Donations to the Game4Ukraine Appeal are for the benefit of the following charity: Common Goal (the "charity”) is a charity (registered in England and Wales under charity number 1141803), whose registered office is at Waldenstrasse 2-4, Berlin 10551, Germany . More details about the charity and its activities are available at There may be a match funder for the Game4Ukraine 2023 Appeal. In the event that there is a match funder, they will match every donation to Game4Ukraine for Common Goal made by the UK public via phone, text or online until 31st August 2023 up to a certain amount as specified on the Website (as defined below).

All sums raised by the Game4Ukraine Appeal during the donation period specified below, and any applicable Gift Aid will be donated to the charity. There are no administrative fees payable by you for donations you make online or by text or by phone (other than your internet provider’s charges, standard network rate message and/or standard geographical charges as set out below). 100% of all donations and any applicable Gift Aid will go to the Game4Ukraine Appeal.

B. Who can donate

You must be aged 16 years or over and resident in the UK, Channel Islands or Isle of Man to use the donation service and aged 18 years or over and resident in the UK, Channel Islands or Isle of Man if you wish to Gift Aid your donation (details of Gift Aid are set out in Section E below). GAME4UKRAINE gives no warranty that the donation service will be available, legal or appropriate for use in locations outside the UK, Channel Islands and Isle of Man.

If you are under the age of 18, you must have prior parental or legal guardian permission before using the donation service. Please ask permission from the bill payer before using the donation service.

C. Donation period opening and closing times

• The donation period for donations made by phone, SMS text (for the Keywords TEN, TWENTY, THIRTY and FORTY only) and online via (“Website”) opens on Thursday 3rd August 2023.

• The donation period for donations made by phone, SMS text message (for all Keywords), online via the Website and by phone closes at midday on Thursday 31st August 2023.

Please note that donations made or received outside of these specified times may not be included in the Game4Ukraine 2023 Appeal but you may still be charged as set out below.

D. How to donate

You can donate to the Game4Ukraine 2023 Appeal by the following methods:

1. Online (QR Code or Link)

You may make a donation to the Game4Ukraine 2023 Appeal by going online to the Website (or any other websites we may add at a later point) and following the instructions provided. You may donate an amount of your choice using any major credit or debit card or PayPal. Donations made using PayPal are subject to any applicable PayPal terms and conditions. You will be asked for how much you wish to donate and for your contact and payment details.

There is no limit on the number of times you may make an online donation until the closing date and time but the minimum donation is £2 and the maximum donation is £99,999. There is no charge (other than your chosen donation amount) to donate online but your internet service provider may charge you for accessing the internet.

2. By SMS text message

You may make a donation in the amount of £5 by sending a text with the keyword ‘TEN’, or £10 by sending a text with the keyword ‘TEN’, or £20 by sending a text with the keyword ‘TWENTY’, £30 by sending a text with the keyword ‘THIRTY’ or £40 by sending a text with the keyword ‘FORTY’ (each a “Keyword”) to 70515 during the donation period. Each SMS text message costs either £10 plus one standard network rate message, £20 plus one standard network rate message, £30 plus one standard network rate message or £40 plus one standard network rate message depending on which amount you choose to donate. Please ask the bill payer permission before donating.

There is no limit on the number of times you may make a donation via SMS text but there is a daily limit of £40 on text donations. Further text donations will not be accepted if you have already donated £40 by SMS text in one day. For any SMS text made or received your internet service provider and/or network operator may apply additional data charges. No refunds are available for the cost of any SMS text made, received or for any misdialled short codes or misspelt keyword.

If you do not have sufficient credit in your mobile account or if you have sufficient credit for a standard network rate message but not for your donation or if you are otherwise unable to access the shortcode because of any settings on your mobile account your donation may be unsuccessful.

E. Gift Aid

If you are an eligible UK taxpayer and are 18 years old or over, the charity may claim Gift Aid from HM Revenue & Customs via the online, SMS text or phone donation methods and hence increase the amount you donate by up to 25%, at no extra cost to you. During or after your donation via online, SMS text or phone, you will be provided with additional information on how to sign up to Gift Aid (for SMS text, you will receive a text message with a link which will take you to a web page with instructions to follow which will allow you to add Gift Aid if you determine that you are eligible to do so (“SMS microsite”)). You will be required to provide information including, but not limited to, your title, name, home address and postcode for the purposes of claiming Gift Aid.

The payment of Gift Aid to charities is subject to HM Revenue & Customs’ acceptance of the charity's Gift Aid claim.

For more information about how the charity will use the information you provide to claim Gift Aid, please see

G. General

Any donation made is non-refundable and non-transferable, except that donations of £100 or more may be refunded if requested in writing to the GAME4UKRAINE Customer Care team by email at within 7 days of payment. An approved refund for donations of £100 or more will be made within 28 days of the request. Otherwise, the transaction is final and not disputable. If you become aware of fraudulent use of your credit/debit card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

GAME4UKRAINE and their sub-contractors may suspend, withdraw or re-set the donation service (or any part of the donation service) in its sole discretion at any time and does not accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, software provider or otherwise which may result in any donation not being properly registered or recorded.

GAME4UKRAINE cannot promise that the donation services and systems will be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition. The donation services and systems may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the reasonable control of GAME4UKRAINE. GAME4UKRAINE will not be liable to you or to any other person in the event that all or any part of the services or system is discontinued, modified or changed in any way.

Trademarks, service marks or logos that appear in relation to the website, donation service and/or its associated services, in particular (but not exclusively) those of GAME4UKRAINE, the charity and/or GAME4UKRAINE's subcontractors, are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. They must not be used without the express permission of the trademark owner. All content on the website and its associated services is owned by GAME4UKRAINE, the charity, GAME4UKRAINE's subcontractors or other original providers, and is protected by the applicable intellectual property and proprietary rights and laws. You may use the donation services exclusively for your personal, non-commercial use provided you do not alter it or remove any copyright, trademark or other proprietary notice. No other use of the donation services' content is permitted without the express prior permission of GAME4UKRAINE, and, where applicable, the copyright holder.

GAME4UKRAINE and its subcontractors shall not (and nothing in these terms and conditions shall) act to exclude or limit their own liability for death or personal injury resulting from its negligence, fraud or any other liability which may not by applicable law be excluded or limited. You agree that your use of the donation services is on an "as is" and "as available" basis and that your use of the donation services is at your sole risk. GAME4UKRAINE and its subcontractors cannot guarantee continuous uninterrupted or secure access to the donation services and operation of the donation services may be interfered with by numerous factors outside of their control. On that basis, except as expressly set out in these terms and conditions, GAME4UKRAINE and its subcontractors shall not provide conditions, warranties or other terms in relation to the donation services to the extent permissible by law.

Subject to exceptions listed above, in no event shall GAME4UKRAINE or its subcontractors be liable (whether for breach of contract, negligence or for any other reason) for any loss or damage which you may claim to have suffered by reason of your accessing and use of the Website, the donation services and its associated services, including (but not limited to) loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, loss of or waste of management or other staff time, or for any indirect, consequential or special loss, however arising.

These terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the person using the donation service is a Scottish or Northern Irish resident in which case he/she may choose the law of their residence and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales again unless the person using the donation service is a Scottish or Northern Irish resident in which case they may choose the courts of their residence in Scotland or Northern Ireland.

GAME4UKRAINE may update and amend these terms from time to time and any changes will be posted on the GAME4UKRAINE Website. We will not file or store a copy of these terms for each interaction or transaction by you via the GAME4UKRAINE Website. We therefore recommend that you print and store or save a copy of these terms for future reference.

H. Contact us

If you have a query or complaint relating to the charity you may contact Game4Ukraine UK’s Supporter Care team on their dedicated Game4Ukraine helpline or via

If you have a query relating to the programme or these terms and conditions, or complaint you may contact the GAME4UKRAINE Customer Care team by email at You may need to provide information including without limitation your name and contact details, your chosen donation method, the nature of the problem (if applicable) and the date and time you experienced this problem.


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